{"id":1995,"date":"2025-02-19T19:22:44","date_gmt":"2025-02-19T08:22:44","guid":{"rendered":"https:\/\/dev.yourbestwayhome.com.au\/fly\/flylanka-project\/?page_id=1995"},"modified":"2025-02-20T19:26:12","modified_gmt":"2025-02-20T08:26:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/dev.yourbestwayhome.com.au\/fly\/flylanka-project\/faq\/","title":{"rendered":"faq"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1995\" class=\"elementor elementor-1995\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1fc58a elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"f1fc58a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35fa8c4 elementor-widget elementor-widget-spacer\" data-id=\"35fa8c4\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89488a6 elementor-widget elementor-widget-heading\" data-id=\"89488a6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-555e52c elementor-hidden-desktop elementor-hidden-tablet e-flex e-con-boxed e-con e-parent\" data-id=\"555e52c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f565cb4 elementor-widget elementor-widget-spacer\" data-id=\"f565cb4\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9032b3 elementor-widget elementor-widget-heading\" data-id=\"a9032b3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-25e33d8 e-flex e-con-boxed e-con e-parent\" data-id=\"25e33d8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c96e9b elementor-widget elementor-widget-html\" data-id=\"2c96e9b\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n  <style>\r\n   \r\n\r\n.faq-container {\r\n\r\n  padding: 20px;\r\n  background: #fff;\r\n  border-radius: 8px;\r\n  box-shadow: 0px 4px 10px rgba(0, 0, 0, 0.1);\r\n}\r\n\r\n.faq-category h2 {\r\n  font-size: 22px;\r\n  margin-bottom: 15px;\r\n  color: #2c3e50;\r\n  border-bottom: 3px solid #3498db;\r\n  padding-bottom: 8px;\r\n  font-weight: bold;\r\n}\r\n\r\n.faq-item {\r\n  border-radius: 6px;\r\n  overflow: hidden;\r\n  margin-bottom: 10px;\r\n  background: #f9f9f9;\r\n  box-shadow: 0px 2px 5px rgba(0, 0, 0, 0.08);\r\n  transition: all 0.3s ease-in-out;\r\n}\r\n\r\n.faq-item:hover {\r\n  box-shadow: 0px 4px 8px rgba(0, 0, 0, 0.15);\r\n}\r\n\r\n.faq-header {\r\n  padding: 15px 20px;\r\n  background: #ecf0f1;\r\n  display: flex;\r\n  justify-content: space-between;\r\n  align-items: center;\r\n  cursor: pointer;\r\n  font-size: 18px;\r\n  font-weight: 600;\r\n  color: #2c3e50;\r\n  transition: background 0.3s ease-in-out;\r\n}\r\n\r\n.faq-header:hover {\r\n  background: #d0d7dd;\r\n}\r\n\r\n.faq-content {\r\n  display: none;\r\n  padding: 15px 20px;\r\n  background: #fff;\r\n  border-top: 1px solid #ccc;\r\n  font-size: 16px;\r\n  line-height: 1.5;\r\n  color: #555;\r\n}\r\n\r\n.arrow {\r\n  font-size: 22px;\r\n  transition: transform 0.3s ease-in-out;\r\n}\r\n\r\n.arrow.open {\r\n  transform: rotate(180deg);\r\n}\r\n\r\n  <\/style>\r\n\r\n\r\n   <div class=\"faq-container\">\r\n    <div class=\"faq-category\">\r\n      <h2>Payments<\/h2>\r\n\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\r\n          <span>When do we need to make the balance payment?<\/span>\r\n          <span class=\"arrow\">\u25bc<\/span>\r\n        <\/div>\r\n        <div class=\"faq-content\">\r\n          <p>You need to make the balance payment within **24 hours** after receiving the email with the subject **\u201cUrgent: Immediate Payment Required\u201d**.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\r\n          <span>What if we are not able to make the payment immediately?<\/span>\r\n          <span class=\"arrow\">\u25bc<\/span>\r\n        <\/div>\r\n        <div class=\"faq-content\">\r\n          <p>Full payment should be made within the same **calendar day** to avoid any **fare\/tax difference or cancellation**. All fares are subject to change and need to be confirmed before the ticket is issued. Hence, we request you to pay the balance amount **on the same day of making the booking**.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\r\n          <span>Can I make a transfer through a Sri Lankan bank for balance payment?<\/span>\r\n          <span class=\"arrow\">\u25bc<\/span>\r\n        <\/div>\r\n        <div class=\"faq-content\">\r\n          <p>Yes. Please contact our sales agent on <strong>1300 359 774<\/strong>. Our sales agent will provide you with a **SWIFT code** and account details.<\/p>\r\n          <p><strong>Note:<\/strong> Please ensure that your bank can transfer the funds to the **Fly Lanka account within 24 hours**.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\r\n          <span>How much amount do I have to pay after making the booking?<\/span>\r\n          <span class=\"arrow\">\u25bc<\/span>\r\n        <\/div>\r\n        <div class=\"faq-content\">\r\n          <p>A **non-refundable deposit** of **20 AUD per passenger** is charged to secure the booking. This amount will be **deducted from the airfare** when issuing the ticket.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\r\n          <span>I have already made the payment, waiting for confirmation.<\/span>\r\n          <span class=\"arrow\">\u25bc<\/span>\r\n        <\/div>\r\n        <div class=\"faq-content\">\r\n          <p>Your ticket will be issued **upon receiving the full payment** and credited to Fly Lanka's bank account.<\/p>\r\n          <p>If you do not receive your ticket **within 24 hours** after making the payment, please call us directly at <strong>1300 359 774<\/strong>.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\r\n          <span>How do I make the balance payment?<\/span>\r\n          <span class=\"arrow\">\u25bc<\/span>\r\n        <\/div>\r\n        <div class=\"faq-content\">\r\n          <p>You may make the balance payment through one of the following payment methods:<\/p>\r\n          <ul>\r\n            <li>**Bank Deposit \/ Transfer**<\/li>\r\n            <li>**Pay ID**<\/li>\r\n            <li>**BPAY**<\/li>\r\n          <\/ul>\r\n          <p>Once the payment is done, **make sure to email us the receipt with the booking PNR**.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n  <\/div>\r\n<script>\r\n  function toggleFAQ(element) {\r\n    const faqContent = element.nextElementSibling;\r\n    const arrow = element.querySelector('.arrow');\r\n\r\n    if (faqContent.style.display === 'block') {\r\n      faqContent.style.display = 'none';\r\n      arrow.classList.remove('open');\r\n    } else {\r\n      faqContent.style.display = 'block';\r\n      arrow.classList.add('open');\r\n    }\r\n  }\r\n<\/script>\r\n\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-df02573 e-flex e-con-boxed e-con e-parent\" data-id=\"df02573\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff1a2c4 elementor-widget elementor-widget-html\" data-id=\"ff1a2c4\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\r\n  <div class=\"faq-container\">\r\n    <div class=\"faq-category\">\r\n      <h2>Travel from Australia<\/h2>\r\n\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\r\n          <span>What is the next step after receiving the confirmation email?<\/span>\r\n          <span class=\"arrow\">\u25bc<\/span>\r\n        <\/div>\r\n        <div class=\"faq-content\">\r\n          <p>You need to wait for an email with the subject **\u201cImmediate Payment Required\u201d**. You must make the payment immediately and send the payment receipt to <strong>payments@flylanka.com.au<\/strong>.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\r\n          <span>Do I need to buy insurance on arrival in Sri Lanka if I'm fully vaccinated?<\/span>\r\n          <span class=\"arrow\">\u25bc<\/span>\r\n        <\/div>\r\n        <div class=\"faq-content\">\r\n          <p>Fully vaccinated travelers are **EXEMPTED** from obtaining the mandatory COVID-19 Local Insurance cover.<\/p>\r\n          <p>However, if accompanied by **not-vaccinated\/not-fully vaccinated children (12-18 years)**, you need to pay **USD 40 per test** for an on-arrival PCR test.<\/p>\r\n          <p>You can pay at the **Ministry of Health approved lab at Bandaranaike International Airport (BIA)** or any other approved lab. Alternatively, pre-pay at <a href=\"https:\/\/www.visitsrilanka.gov.lk\" target=\"_blank\">www.visitsrilanka.gov.lk<\/a>.<\/p>\r\n          <p>More details: <a href=\"https:\/\/www.srilanka.travel\/helloagain\/\" target=\"_blank\">Sri Lanka Travel<\/a><\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\r\n          <span>Do I need a travel exemption before leaving Australia?<\/span>\r\n          <span class=\"arrow\">\u25bc<\/span>\r\n        <\/div>\r\n        <div class=\"faq-content\">\r\n          <p>From **1 November 2021**, **fully vaccinated Australian citizens and permanent residents** can leave Australia **without a travel exemption**.<\/p>\r\n          <p>Children under **12 years** can also depart without an exemption.<\/p>\r\n          <p>More details: <a href=\"https:\/\/covid19.homeaffairs.gov.au\/leaving-australia\" target=\"_blank\">COVID-19 and the border (homeaffairs.gov.au)<\/a><\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\r\n          <span>Will there be a bassinet for my infant?<\/span>\r\n          <span class=\"arrow\">\u25bc<\/span>\r\n        <\/div>\r\n        <div class=\"faq-content\">\r\n          <p>Bassinets can be **requested at the time of booking** but are **subject to availability** and the **airline\u2019s discretion**.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\r\n          <span>Can I travel on an Australian passport with a valid ETA to Sri Lanka?<\/span>\r\n          <span class=\"arrow\">\u25bc<\/span>\r\n        <\/div>\r\n        <div class=\"faq-content\">\r\n          <p>Yes, you can. To apply for an **ETA**, visit: <a href=\"https:\/\/eta.gov.lk\/slvisa\/visainfo\/center.jsp\" target=\"_blank\">Sri Lanka ETA<\/a>.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\r\n          <span>When should I check in? What is the check-in time?<\/span>\r\n          <span class=\"arrow\">\u25bc<\/span>\r\n        <\/div>\r\n        <div class=\"faq-content\">\r\n          <p>You should check in **4 hours** prior to your departure time. Check-in counters **close 1 hour 30 minutes before departure**.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\r\n          <span>Can a minor (under 18 years) travel alone?<\/span>\r\n          <span class=\"arrow\">\u25bc<\/span>\r\n        <\/div>\r\n        <div class=\"faq-content\">\r\n          <p>Currently, airlines **do not accept** minors traveling alone.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\r\n          <span>Can I make date changes or cancellations for my ticket?<\/span>\r\n          <span class=\"arrow\">\u25bc<\/span>\r\n        <\/div>\r\n        <div class=\"faq-content\">\r\n          <p>For any **changes or cancellations**, email us at **customercare@flylanka.com.au**. Our team will respond within **24 hours**.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n  <\/div>\r\n\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6f3098c e-flex e-con-boxed e-con e-parent\" data-id=\"6f3098c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97f2236 elementor-widget elementor-widget-html\" data-id=\"97f2236\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t <div class=\"faq-container\">\r\n    <div class=\"faq-category\">\r\n      <h2>Essential Documents - Travel from Australia<\/h2>\r\n\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\r\n          <span>I am a Sri Lankan passport holder without Permanent Residency. What documents are required?<\/span>\r\n          <span class= \"arrow\">\u25bc<\/span>\r\n        <\/div>\r\n        <div class=\"faq-content\">\r\n          <p><strong>Health Declaration Form (Mandatory):<\/strong> All travelers must get tested **within 48 hours** of departure and upload their **RT-PCR test report** in the Health Declaration form.<\/p>\r\n          <p>If you are **fully vaccinated**, check: <a href=\"https:\/\/srilanka.travel\/helloagain\/documents\/Fully-Vaccinated-Travellers-oct26.pdf\" target=\"_blank\">Fully Vaccinated Travelers Guide<\/a><\/p>\r\n          <p>If you are **not fully vaccinated**, check: <a href=\"https:\/\/srilanka.travel\/helloagain\/documents\/Not-fully-Vaccinated-Travellers-oct26.pdf\" target=\"_blank\">Not Fully Vaccinated Travelers Guide<\/a><\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\r\n          <span>I am an Australian passport holder \/ Dual Citizen \/ Sri Lankan passport holder with Permanent Residency. What documents are required?<\/span>\r\n          <span class=\"arrow\">\u25bc<\/span>\r\n        <\/div>\r\n        <div class=\"faq-content\">\r\n          <p><strong>Mandatory ETA:<\/strong> Australian passport holders or Dual Citizens must apply for an **ETA** before departure. Apply here: <a href=\"https:\/\/www.eta.gov.lk\/slvisa\/visainfo\/center.jsp?locale=en_US\" target=\"_blank\">Sri Lanka ETA Application<\/a><\/p>\r\n          <p><strong>Travel Exemption:<\/strong> If you are **not fully vaccinated**, you must obtain a **mandatory travel exemption** from the Australian Border Force.<\/p>\r\n          <p><strong>Health Declaration:<\/strong> All travelers must get tested **within 48 hours** of departure and upload their **RT-PCR test report** in the Health Declaration form.<\/p>\r\n          <p>If you are **fully vaccinated**, check: <a href=\"https:\/\/srilanka.travel\/helloagain\/documents\/Fully-Vaccinated-Travellers-oct26.pdf\" target=\"_blank\">Fully Vaccinated Travelers Guide<\/a><\/p>\r\n          <p>If you are **not fully vaccinated**, check: <a href=\"https:\/\/srilanka.travel\/helloagain\/documents\/Not-fully-Vaccinated-Travellers-oct26.pdf\" target=\"_blank\">Not Fully Vaccinated Travelers Guide<\/a><\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\r\n          <span>Do I need a travel exemption to leave Australia if I am a PR\/Australian\/Dual passport holder?<\/span>\r\n          <span class=\"arrow\">\u25bc<\/span>\r\n        <\/div>\r\n        <div class=\"faq-content\">\r\n          <p>From **1 November 2021**, Australian citizens and permanent residents aged **12 and over** who have received **two doses of an approved vaccine** can leave Australia **without needing a travel exemption**.<\/p>\r\n          <p>Children under **12 years** and those who cannot be vaccinated for medical reasons are also exempt.<\/p>\r\n          <p>For further details, refer to: <a href=\"https:\/\/covid19.homeaffairs.gov.au\/leaving-australia\" target=\"_blank\">Leaving Australia - COVID-19 Border Information<\/a><\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n  <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-024e406 e-flex e-con-boxed e-con e-parent\" data-id=\"024e406\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0cfcdeb elementor-widget elementor-widget-html\" data-id=\"0cfcdeb\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t  <div class=\"faq-container\">\r\n    <div class=\"faq-category\">\r\n      <h2>Essential Documents - Travel from Sri Lanka<\/h2>\r\n\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\r\n          <span>I\u2019m an Australian Passport holder\/Permanent Resident. What documents do I need to board the flight?<\/span>\r\n          <span class=\"arrow\">\u25bc<\/span>\r\n        <\/div>\r\n        <div class=\"faq-content\">\r\n          <ul>\r\n            <li>\u2705 Valid Passport<\/li>\r\n            <li>\u2705 Ticket Confirmation<\/li>\r\n            <li>\u2705 Australian Travel Declaration (Mandatory, to be filled **72 hours prior** to departure)<\/li>\r\n            <li>\u2705 State Declaration for Australia (If applicable)<\/li>\r\n            <li>\u2705 State Declaration in Sri Lanka (If any)<\/li>\r\n          <\/ul>\r\n          <p>For detailed information, check:<\/p>\r\n          <p><a href=\"https:\/\/covid19.homeaffairs.gov.au\/before-i-travel\" target=\"_blank\">Australian Border Travel Guide<\/a><\/p>\r\n          <p><a href=\"https:\/\/flylanka.com.au\/travel-restrictions\/\" target=\"_blank\">Fly Lanka Travel Restrictions<\/a><\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\r\n          <span>I\u2019m a Temporary Visa Holder with a Sri Lankan Passport. What documents do I need to travel to Australia?<\/span>\r\n          <span class=\"arrow\">\u25bc<\/span>\r\n        <\/div>\r\n        <div class=\"faq-content\">\r\n          <ul>\r\n            <li>\u2705 **Mandatory RT-PCR test** (Taken **within 48 hours** of departure from a government-approved center)<\/li>\r\n            <li>\u2705 **Valid Passport**<\/li>\r\n            <li>\u2705 **Ticket Confirmation**<\/li>\r\n            <li>\u2705 **Visa Confirmation & Travel Exemption from Australian Border Forces (TER0 Number)**<\/li>\r\n            <li>\u2705 **Australian Travel Declaration** (Mandatory, to be filled **72 hours prior** to departure)<\/li>\r\n            <li>\u2705 **State Declaration for Australia** (If applicable)<\/li>\r\n          <\/ul>\r\n          <p>For more details, check: <a href=\"https:\/\/covid19.homeaffairs.gov.au\/\" target=\"_blank\">Australian Travel Requirements<\/a><\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\r\n          <span>Do I need to quarantine on arrival in Australia if I\u2019m fully vaccinated?<\/span>\r\n          <span class=\"arrow\">\u25bc<\/span>\r\n        <\/div>\r\n        <div class=\"faq-content\">\r\n          <p>If you are **fully vaccinated** with an **Australian Government approved or recognized vaccine**, or under **12 years of age**, you may be eligible for **reduced quarantine requirements**.<\/p>\r\n          <p>\u2705 **No quarantine is required** on arrival in **Victoria & New South Wales** for fully vaccinated travelers from **1 November 2021**.<\/p>\r\n          <p>Check official guidelines: <a href=\"https:\/\/www.coronavirus.vic.gov.au\/information-overseas-travellers\" target=\"_blank\">Victoria Travel Info<\/a><\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\r\n          <span>Do I need to quarantine if I\u2019m not fully vaccinated?<\/span>\r\n          <span class=\"arrow\">\u25bc<\/span>\r\n        <\/div>\r\n        <div class=\"faq-content\">\r\n          <p>Yes, if you are **not fully vaccinated**, the **current border restrictions will apply**, and you will need to **quarantine** on arrival in Australia.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\r\n          <span>Do I need to get tested within 48 hours of my international flight?<\/span>\r\n          <span class=\"arrow\">\u25bc<\/span>\r\n        <\/div>\r\n        <div class=\"faq-content\">\r\n          <p>Yes, **all international travelers must take an RT-PCR test within 48 hours** before departure.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\r\n          <span>Do I need to upload my RT-PCR test report in the Australian Declaration form?<\/span>\r\n          <span class=\"arrow\">\u25bc<\/span>\r\n        <\/div>\r\n        <div class=\"faq-content\">\r\n          <p>\u274c **No, you do not need to upload your RT-PCR test report in the declaration form.**<\/p>\r\n          <p>\u2705 **However, you must carry a physical copy of your RT-PCR test report.**<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"faq-item\">\r\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\r\n          <span>Do I need to pay for quarantine upfront on arrival in Australia?<\/span>\r\n          <span class=\"arrow\">\u25bc<\/span>\r\n        <\/div>\r\n        <div class=\"faq-content\">\r\n          <p>\u274c **No, you do not need to pay upfront.**<\/p>\r\n          <p>For payment details, check: <a href=\"https:\/\/www.coronavirus.vic.gov.au\/information-overseas-travellers\" target=\"_blank\">Victorian Travel Guidelines<\/a><\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n  <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bdd35f9 e-flex e-con-boxed e-con e-parent\" data-id=\"bdd35f9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47d440a elementor-widget elementor-widget-html\" data-id=\"47d440a\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"faq-container\">\n    <div class=\"faq-category\">\n      <h2>Changes and Cancellation<\/h2>\n\n      <div class=\"faq-item\">\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\n          <span>I have paid 5% for the booking, but I want to cancel now. Can I get a refund?<\/span>\n          <span class=\"arrow\">\u25bc<\/span>\n        <\/div>\n        <div class=\"faq-content\">\n          <p>\u274c Once you have paid **5%**, as per our **Terms and Conditions**, the amount is **non-refundable**.<\/p>\n        <\/div>\n      <\/div>\n\n      <div class=\"faq-item\">\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\n          <span>I need to make changes or cancel my booking (Paid in Full). What should I do?<\/span>\n          <span class=\"arrow\">\u25bc<\/span>\n        <\/div>\n        <div class=\"faq-content\">\n          <p>For any **changes or cancellations**, please email us at <strong>customercare@flylanka.com.au<\/strong>.<\/p>\n          <p>\ud83d\udce7 Our team will respond within **24 hours**.<\/p>\n        <\/div>\n      <\/div>\n\n      <div class=\"faq-item\">\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\n          <span>Is name change possible on the ticket? Are tickets transferable?<\/span>\n          <span class=\"arrow\">\u25bc<\/span>\n        <\/div>\n        <div class=\"faq-content\">\n          <p>\u274c **No, name changes are not allowed, and tickets are non-transferable.**<\/p>\n          <p>\u2705 However, if there is a **minor spelling mistake (like a missing letter or no last name)**, please contact us at \ud83d\udce7 <strong>customercare@flylanka.com.au<\/strong>.<\/p>\n        <\/div>\n      <\/div>\n\n      <div class=\"faq-item\">\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\n          <span>How do I apply for a refund or claim an overpaid amount?<\/span>\n          <span class=\"arrow\">\u25bc<\/span>\n        <\/div>\n        <div class=\"faq-content\">\n          <p>\u2705 You can apply for a **refund** on our website.<\/p>\n          <p>\ud83d\udccc Please enter the following details:<\/p>\n          <ul>\n            <li>Profile Number<\/li>\n            <li>Ticket Number<\/li>\n            <li>PNR (Use your **Order Number**)<\/li>\n          <\/ul>\n          <p>\ud83d\udcbb Visit our website for refund applications.<\/p>\n        <\/div>\n      <\/div>\n\n      <div class=\"faq-item\">\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\n          <span>How long does it take to process an overpaid\/refund amount for Commercial Flights?<\/span>\n          <span class=\"arrow\">\u25bc<\/span>\n        <\/div>\n        <div class=\"faq-content\">\n          <p>\u23f3 Refund requests for **Commercial Flights** will be **reviewed by our team** once submitted via our website.<\/p>\n          <p>\u2705 Please check your **email for updates** and respond if required.<\/p>\n          <p>\ud83d\udccc **Processing time:** Minimum **20-24 weeks**.<\/p>\n        <\/div>\n      <\/div>\n\n    <\/div>\n  <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a306fe e-flex e-con-boxed e-con e-parent\" data-id=\"2a306fe\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5476c35 elementor-widget elementor-widget-html\" data-id=\"5476c35\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t <div class=\"faq-container\">\n    <div class=\"faq-category\">\n      <h2>E-Tickets<\/h2>\n\n      <div class=\"faq-item\">\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\n          <span>When will I get my international ticket?<\/span>\n          <span class=\"arrow\">\u25bc<\/span>\n        <\/div>\n        <div class=\"faq-content\">\n          <p>\u2705 Once your **full payment** is credited to our account, we will **issue your ticket** and email it to you within **24 hours**.<\/p>\n        <\/div>\n      <\/div>\n\n      <div class=\"faq-item\">\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\n          <span>Can you book a leg space seat for me?<\/span>\n          <span class=\"arrow\">\u25bc<\/span>\n        <\/div>\n        <div class=\"faq-content\">\n          <p>\u2705 **Leg space seats are normally chargeable.** We can request a leg space seat on your behalf, but it is **subject to the airline\u2019s confirmation**.<\/p>\n          <p>\ud83d\udce7 To request a leg space seat, email us at: <a href=\"mailto:customercare@flylanka.com.au\">customercare@flylanka.com.au<\/a><\/p>\n        <\/div>\n      <\/div>\n\n      <div class=\"faq-item\">\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\n          <span>Can I do online check-in?<\/span>\n          <span class=\"arrow\">\u25bc<\/span>\n        <\/div>\n        <div class=\"faq-content\">\n          <p>\u2705 **Yes, you can do online check-in** for all international tickets unless:<\/p>\n          <ul>\n            <li>\u274c It is a **group booking**<\/li>\n            <li>\u274c It is a **charter flight**<\/li>\n          <\/ul>\n        <\/div>\n      <\/div>\n\n    <\/div>\n  <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9f8e1da e-flex e-con-boxed e-con e-parent\" data-id=\"9f8e1da\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-361621d elementor-widget elementor-widget-html\" data-id=\"361621d\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t <div class=\"faq-container\">\n    <div class=\"faq-category\">\n      <h2>Meals<\/h2>\n\n      <div class=\"faq-item\">\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\n          <span>Can I request vegetarian meals?<\/span>\n          <span class=\"arrow\">\u25bc<\/span>\n        <\/div>\n        <div class=\"faq-content\">\n          <p>\u2705 Yes, you can request **vegetarian meals** at the time of booking your ticket.<\/p>\n          <p>\ud83d\udccc If you have already booked your ticket and need to request a vegetarian meal, please contact customer care at \ud83d\udce7 <a href=\"mailto:customercare@flylanka.com.au\">customercare@flylanka.com.au<\/a>.<\/p>\n        <\/div>\n      <\/div>\n\n    <\/div>\n  <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-46d5e41 e-flex e-con-boxed e-con e-parent\" data-id=\"46d5e41\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da342ba elementor-widget elementor-widget-html\" data-id=\"da342ba\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t  <div class=\"faq-container\">\n    <div class=\"faq-category\">\n      <h2>Wheelchair Assistance<\/h2>\n\n      <div class=\"faq-item\">\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\n          <span>How do I request a wheelchair?<\/span>\n          <span class=\"arrow\">\u25bc<\/span>\n        <\/div>\n        <div class=\"faq-content\">\n          <p>\u2705 Wheelchairs can be requested at the time of **booking**. However, it is **subject to availability** and cannot be guaranteed.<\/p>\n        <\/div>\n      <\/div>\n\n      <div class=\"faq-item\">\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\n          <span>Can you send me a confirmation for my wheelchair request?<\/span>\n          <span class=\"arrow\">\u25bc<\/span>\n        <\/div>\n        <div class=\"faq-content\">\n          <p>\ud83d\udccc **Wheelchair requests are made to the airline, but they are not guaranteed.**<\/p>\n          <p>\u2705 We **do not send separate confirmations** for wheelchair requests. It is at the **airline's discretion** to provide a wheelchair depending on availability.<\/p>\n        <\/div>\n      <\/div>\n\n      <div class=\"faq-item\">\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\n          <span>Will the wheelchair be provided at the airport entrance?<\/span>\n          <span class=\"arrow\">\u25bc<\/span>\n        <\/div>\n        <div class=\"faq-content\">\n          <p>\u274c **No, wheelchairs are only provided after check-in** and are available **until the Passenger Boarding Bridge (Ramp)**.<\/p>\n        <\/div>\n      <\/div>\n\n      <div class=\"faq-item\">\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\n          <span>If I booked within 5 days of departure, will I still get a wheelchair?<\/span>\n          <span class=\"arrow\">\u25bc<\/span>\n        <\/div>\n        <div class=\"faq-content\">\n          <p>\ud83d\udccc We will **request the airline** for a wheelchair, but it is **not guaranteed** and will be at the airline's discretion.<\/p>\n        <\/div>\n      <\/div>\n\n      <div class=\"faq-item\">\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\n          <span>Can my father carry an oxygen cylinder along with a wheelchair?<\/span>\n          <span class=\"arrow\">\u25bc<\/span>\n        <\/div>\n        <div class=\"faq-content\">\n          <p>\u274c **Oxygen cylinders are not allowed on flights unless pre-approved by the airline.**<\/p>\n          <p>Due to **COVID-19 restrictions**, **not all airlines provide oxygen cylinders.** If the traveler **cannot fly without an oxygen cylinder**, we **do not recommend booking the ticket**.<\/p>\n        <\/div>\n      <\/div>\n\n      <div class=\"faq-item\">\n        <div class=\"faq-header\" onclick=\"toggleFAQ(this)\">\n          <span>Can my parents get a wheelchair and special assistance at the airport?<\/span>\n          <span class=\"arrow\">\u25bc<\/span>\n        <\/div>\n        <div class=\"faq-content\">\n          <p>\u2705 We can request **wheelchair and special assistance** (meet and assist services), but it is **subject to airline approval**.<\/p>\n        <\/div>\n      <\/div>\n\n    <\/div>\n  <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ FAQ Payments When do we need to make the balance payment? \u25bc You need to make the balance payment [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1995","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dev.yourbestwayhome.com.au\/fly\/flylanka-project\/wp-json\/wp\/v2\/pages\/1995","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.yourbestwayhome.com.au\/fly\/flylanka-project\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.yourbestwayhome.com.au\/fly\/flylanka-project\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.yourbestwayhome.com.au\/fly\/flylanka-project\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.yourbestwayhome.com.au\/fly\/flylanka-project\/wp-json\/wp\/v2\/comments?post=1995"}],"version-history":[{"count":76,"href":"https:\/\/dev.yourbestwayhome.com.au\/fly\/flylanka-project\/wp-json\/wp\/v2\/pages\/1995\/revisions"}],"predecessor-version":[{"id":2581,"href":"https:\/\/dev.yourbestwayhome.com.au\/fly\/flylanka-project\/wp-json\/wp\/v2\/pages\/1995\/revisions\/2581"}],"wp:attachment":[{"href":"https:\/\/dev.yourbestwayhome.com.au\/fly\/flylanka-project\/wp-json\/wp\/v2\/media?parent=1995"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}